Refund policy

Return and Refund Policy

At Umbra Arts LLC, we are committed to ensuring the best experience for both our artists and customers. Please review our return and refund guidelines below:

1. Original Artwork

   • All sales of original artwork are final. We do not offer returns or refunds on any original pieces.
   • For any concerns or inquiries regarding an original artwork purchase, please contact the artist directly.

2. Merchandise

   • We offer a 30-day return or refund policy for merchandise (e.g., prints, apparel, accessories) if the item is found to be defective. This includes issues such as incorrect size, color, or product faults.
   • To qualify for a return or refund, you must provide proof of purchase.
   • Please note that returns are only accepted for defective products, and the item must be in its original condition.
   • Refunds (or partial refunds) can only be sent back to the original form of payment, if a refund is given. No exceptions. If refund or partial refund cannot be given back to the original form of payment, regardless of reason, the sale is final. 

If you have any questions or need assistance, please reach out to us at [contact info].

Thank you for supporting our artists and community!